Independent KitchenAid repair
KitchenAid ice maker not working or not making ice? We repair refrigerator ice makers and built-in undercounter units at your home and give you an estimate before any work begins.
Common problems
In a KitchenAid refrigerator, most ice maker problems trace back to freezer temperature, the water supply, the valve and fill tube, or the ice maker itself. On a built-in undercounter unit, scale and the condenser come first. Here is what is usually behind it and what you can safely check before we arrive.
A refrigerator ice maker needs a cold freezer. Output drops when the freezer runs warmer than about 0°F, and the ice maker may stop harvesting. If the ice stopped when the ice cream got soft, the problem is cooling, not the ice maker.
Check that the freezer is set near 0°F and that the freezer door closes fully.
An overdue water filter restricts flow, so cubes come out small or hollow before production stops. Low water pressure, a partly closed supply valve or a kinked line cause the same symptom.
Replace the filter if it is past its date, and make sure the water supply valve is fully open.
The valve opens for a few seconds each cycle to fill the mold. A failed coil or a clogged inlet screen leaves the mold empty or half full. A valve that leaks through slowly lets water freeze in the fill tube.
If the refrigerator has a water dispenser, check for a steady stream. Weak or no water points to the filter, the valve or the line.
When the fill tube freezes solid, the valve buzzes but no water reaches the mold: an ice maker making noise but no ice.
Look for ice around the fill tube at the back of the ice maker. Do not chip at it with a knife or a tool.
A motor ejects the cubes, and a wire arm, paddle or sensor tells the ice maker when the bin is full. A stuck arm or a sensor that misreads the bin stops production. A failed motor leaves the cubes frozen in the mold.
Make sure the ice maker is turned on. Depending on the model, check the on/off switch, that the wire arm is down, or that Ice Off is not selected. After cleaning, push the ice bucket all the way back in.
A built-in undercounter ice maker has its own refrigeration system, water supply and drain. Scale from hard Los Angeles water, a dirty condenser, a failed water pump, a drain pump on models that have one, or a cutter grid that no longer cuts the ice slab on clear-ice models can stop it.
Keep the front grille clear, and find out when the unit was last cleaned. Use only cleaning and descaling products approved for your exact model.
If that didn't help, it's time for a technician.
Still no ice? Tell us what your KitchenAid ice maker is doing and we will take it from there.
Bastion Service is an independent repair company and is not affiliated with KitchenAid.
Diagnosis first
Good diagnosis starts with the exact symptom, model, operating conditions, and service history. The technician tests the systems connected to the failure instead of replacing parts by guesswork.
Maintenance
Maintenance intervals come from the instructions for the exact model and its operating conditions. Heavy use, heat, dust, grease, hard water, and poor ventilation can shorten the interval.
Clean accessible filters and keep vents, coils, and surrounding space free of dust, grease, boxes, and fabric.
Longer cycles, unstable temperature, new sounds, leaks, and repeated error messages are reasons to schedule service before a shutdown.
Cleaning products, procedures, filters, and intervals vary by model. Follow the manufacturer instructions for the exact equipment.
Customer reviews
Andy was awesome! He fixed my freezer in no time! He is very knowledgeable about appliances and a great technician! Thank you Andy for a job well done👍🏽🙋♂️
Came to my house very quickly and also fixed my dryer extremely fast and feels brand new! Highly recommend.
The technician did exactly what he said he would do. He was expertly efficient and repair my appliance quickly. He even put shoe covers on!
Questions
Clear answers before you schedule.
Same-day service is available based on the schedule. Call (323) 433-6360 for the quickest confirmation.
The diagnostic service call is $85 for residential appliances and $120 for commercial equipment. If you approve the repair, this fee is applied toward the total cost.
Yes. We repair the ice makers in KitchenAid refrigerators and KitchenAid built-in undercounter ice makers at homes across Los Angeles. The technician finds the cause on site and gives you an estimate before any work begins.
It helps, especially when a part or manual must be matched. A clear photo of the model and serial label is enough.
Yes. The technician diagnoses the problem and provides an estimate before approved repair work begins.
Completed repairs include a 90-day repair warranty.
Ready to schedule?
Call for the quickest confirmation or book a service visit online.