Bastion Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when you use our website, contact us by phone, or request service.
This Privacy Policy explains what information we may collect, how we use it, and how you can contact us regarding privacy-related questions.
Information We Collect
We may collect information that you provide directly to us, including:
- your name
- your phone number
- your service address
- details about your appliance or equipment
- service request information
- any other information you choose to provide when contacting us
We may also collect certain information automatically when you visit our website, including:
- IP address
- browser type
- device type
- operating system
- pages visited
- referring website
- date and time of visits
- general website usage data
How We Use Information
We may use the information we collect to:
- respond to inquiries
- schedule and provide repair services
- communicate with you about appointments and service requests
- improve our website and customer experience
- maintain internal business records
- help detect fraud, misuse, or technical issues
- comply with legal obligations
- measure website and advertising performance
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site functionality, understand website traffic, and measure the effectiveness of advertising or marketing campaigns.
You can usually adjust your browser settings to refuse or remove cookies. Some parts of the website may not function properly if cookies are disabled.
Sharing of Information
We do not sell your personal information for money.
We may share information with trusted service providers that help us operate our business and website, such as:
- website hosting providers
- analytics providers
- advertising platforms
- call tracking providers
- scheduling or customer management tools
- payment or invoicing service providers
- legal or regulatory authorities when required by law
We may also disclose information when reasonably necessary to protect our business, customers, or legal rights.
Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, tax, recordkeeping, dispute resolution, or operational purposes.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
California Privacy Rights
If you are a California resident, you may have privacy rights under applicable California law. Depending on whether the law applies to our business, these rights may include the right to request access to certain personal information, request deletion of certain personal information, request correction of inaccurate personal information, and receive equal service and pricing for exercising your privacy rights.
To make a privacy-related request or ask a question about this Privacy Policy, contact us:
Bastion Service
Phone: (323) 433-6360
Website: https://bastionservice.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party websites.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, contact:
Bastion Service
Phone: (323) 433-6360
Website: https://bastionservice.com