Independent True repair

True Repair in Los Angeles

Diagnosis and repair for supported True appliances and equipment in Los Angeles. Same-day service is available.

Call (323) 433-6360 Book service
  • Same-day service available
  • 90-day repair warranty
  • Estimate before repair
4.9 82 Google reviews
True equipment repair technician in Los Angeles
$85 / $120 service callHome appliance / business equipment
Applied to repairIf you approve the estimate
Open 7 days8 AM-6 PM
Serving Los AngelesOn-site diagnosis and repair

Supported equipment

True equipment we repair

Choose the equipment type for problem details and service information. Bastion Service is an independent repair company and is not affiliated with True.

Freezer Ice Maker Refrigerator Wine Cooler

Diagnosis first

What a service technician checks

Good diagnosis starts with the exact symptom, model, operating conditions, and service history. The technician tests the systems connected to the failure instead of replacing parts by guesswork.

  • Power, supply, and controls to confirm the machine can start and complete its normal sequence.
  • Airflow, water, heat, and movement as applicable to the exact equipment type.
  • Error history and model data before matching parts, manuals, or service information.

Model reference

True models and manuals

Use the model search to confirm that your equipment is listed. The model and serial label is still the final reference for service information.

Model reference

True refrigerator model references

670 models

Bastion Service repairs True refrigerators. These model and manual references help identify your equipment; symptoms alone do not confirm a diagnosis.

Manual candidates require the complete model, serial/build and installed controller to be checked. A specification sheet is not an operating manual. These references do not authorize installation or DIY repair.

Repair service only. New equipment installation is not offered.

Refrigerator repair

Bar refrigeration / back bar coolers97

Chef bases / refrigerators24

Curved glass display merchandisers / fixed glass refrigerators16

Curved glass display merchandisers / front access refrigerators16

Food prep tables / food prep table refrigerators23

Food prep tables / pizza prep refrigerators52

Food prep tables / sandwich salad refrigerators72

Full length merchandisers flm / swing door refrigerators3

Glass door merchandisers / slide door refrigerators13

Glass door merchandisers / swing door refrigerators16

Milk coolers / dual sided milk coolers12

Milk coolers / single sided milk coolers12

Open air merchandisers / glass sided refrigerators10

Open air merchandisers / solid side refrigerators10

Reach in refrigerators175

Undercounters / refrigerators57

Visual merchandisers tvm / swing door refrigerators7

Worktops / refrigerators42

Historical T REFRIGERATOR references6

Historical TS REFRIGERATOR references4

Historical TR REFRIGERATOR references1

Historical TBB REFRIGERATOR references2

Symptoms and maintenance

Refrigerator symptoms and care by family

Match the complete model, serial/build and installed controller before using a document.

Bastion Service repairs existing equipment. We do not install new equipment.

T-Series refrigeration2 topics

Official manual: TEC_TM_121 rev. F, 2026-02-16

A defrost display is not a failed-part diagnosis

On the electronic-display configurations described in this T-Series manual, a defrost message can remain briefly after the cycle ends. That message alone does not identify a broken part. Record what the display shows; alarm interpretation requires the documentation for the installed control.

Manual (PDF), page 22

Plan inspections around the cabinet and its environment

The referenced schedule lists monthly condenser checks and quarterly gasket, evaporator and drain checks. Conditions at the site may require earlier attention. Have qualified personnel confirm the applicable tasks and safe access. These maintenance intervals are not a food-temperature monitoring schedule.

Manual (PDF), page 24 Manual (PDF), page 26
Spec Series reach-in and pass-through refrigeration2 topics

Official manual: TEC_TM_141 rev. C, 2026-02-24

Interpreting the display during defrost

The cited Spec Series instructions describe a defrost indication on fitted electronic displays, sometimes followed by a short display delay. Do not use that indication by itself to choose a replacement part. First confirm which control and manual apply to the cabinet.

Manual (PDF), page 17

A cleaning interval, not just an inspection interval

This manual specifies condenser cleaning every 30 days or as needed. Keep that instruction attached to the applicable Spec Series configuration rather than treating it as a schedule for every True refrigerator. Confirm the cleaning method and service responsibility before arranging work.

Manual (PDF), page 19
Spec Series roll-in and roll-through refrigeration3 topics

Official manual: TEC_TM_294 rev. B, 2026-04-02

Use the roll-in or roll-through instructions

True provides a separate manual for these cabinet configurations. A shared STR, STA or STG prefix is not enough to substitute a reach-in manual. Keep the complete model and suffix when identifying the equipment.

Manual (PDF), page 1

Separate defrost behavior from an alarm

For the digital controls described here, the defrost message may persist briefly before the temperature returns to the display. An audible or visual alarm needs controller-specific interpretation; the family manual does not diagnose a failed component from that message.

Manual (PDF), page 21

Schedule care without opening the cabinet yourself

The roll-in/roll-through schedule includes monthly condenser inspections and quarterly gasket, evaporator and drain checks, with earlier attention when conditions require it. Qualified service and proper power isolation are necessary for service work. Turning the temperature control off does not isolate every electrical component.

Manual (PDF), page 23 Manual (PDF), page 25
EBR, EDR, TBR and TDR bar refrigeration6 topics

Official manual: TEC_TM_043 rev. J, 2026-02-23; pages 3 and 5 print rev. I

Identify the cabinet

For service, provide the full model and serial number. The serial label identifies refrigerant; a family name does not establish the installed controller.

Manual (PDF), page 1 Manual (PDF), page 6

Uneven cooling

Blocked airflow is one possible cause. Keep stored items clear of interior circulation paths. Persistent warming needs diagnosis, not a guessed replacement part.

Manual (PDF), page 30

Check product temperature

The display can reflect refrigeration cycles rather than product temperature. Record both; a display reading alone does not confirm safe storage.

Manual (PDF), page 30 Manual (PDF), page 32

Defrost or alarm?

On fitted digital displays, dEF indicates defrost and may persist afterward; it is not a failed-part diagnosis. Record alarms without changing settings; interpretation requires the installed controller's documentation.

Manual (PDF), page 31 Manual (PDF), page 33

Plan maintenance

Check applicability: Confirm the condenser configuration and controller before using this schedule. Manual revision labels conflict; applicability to your model and production date remains unverified.

This edition lists monthly condenser checks and quarterly gasket, evaporator and drain checks. Site conditions may require earlier attention; qualified personnel should confirm the tasks.

Manual (PDF), page 36 Manual (PDF), page 38

Leave service access to technicians

Do not open electrical compartments or chip away ice. Switching the control off does not isolate all power.

Manual (PDF), page 6 Manual (PDF), page 36
Underbar refrigeration and dispensing configurations4 topics

Official manual: TEC_TM_114 rev. D, 2026-02-19

A knob-only control has no digital fault display

This manual includes mechanical and electronic controls without digital displays. A fault-code list for another True controller is not a diagnostic guide for a knob-only unit. Identify the actual control before interpreting a reported problem.

Manual (PDF), page 15

Digital behavior applies only when that display is fitted

The general operating section describes a defrost message and a possible display delay on equipped units. That conditional description does not mean every TBB cabinet has the same display or alarm system.

Manual (PDF), page 16

Follow the underbar condenser-care instructions

The cited underbar manual calls for condenser cleaning every 30 days or as needed. Have qualified personnel confirm the correct procedure and power isolation. Do not remove panels or pull out the condensing unit to investigate a problem yourself.

Manual (PDF), page 3 Manual (PDF), page 21 Manual (PDF), page 22

Do not confuse dispensing care with refrigerator care

The draft-beer sections concern dispensing equipment, not storage-only refrigerators. Keep dispensing symptoms and cleaning recommendations separate when describing the service need. Their presence in a manual does not establish that Bastion Service offers dispensing-system work.

Manual (PDF), page 18 Manual (PDF), page 20
Understanding the installed temperature control3 topics

Official control guide: TEC_TM_001 rev. C, 2025-09-03

The same message can mean different things

True documents different alarm meanings for different control families. A message copied from another refrigerator is not enough to identify the affected sensor or a replacement part. Provide the complete cabinet model, serial number and visible display message; a technician must establish the installed control.

Control guide (PDF), page 74 Control guide (PDF), page 87

Similar displays are not interchangeable

The control guide specifically distinguishes similar-looking Danfoss ETC and LAE displays. Appearance alone does not establish compatibility. Leave controller identification and replacement decisions to qualified service personnel rather than ordering a look-alike display.

Control guide (PDF), page 84

Check the scope of the control guide

The general control guide excludes some equipment and directs readers to model-specific information. A family name in a nomenclature list does not establish which control is installed. Match the equipment and document before using a troubleshooting table.

Control guide (PDF), page 4 Control guide (PDF), page 6 Control guide (PDF), page 7

Maintenance

Prevent avoidable breakdowns

Maintenance intervals come from the instructions for the exact model and its operating conditions. Heavy use, heat, dust, grease, hard water, and poor ventilation can shorten the interval.

Keep airflow clear

Clean accessible filters and keep vents, coils, and surrounding space free of dust, grease, boxes, and fabric.

Watch for early changes

Longer cycles, unstable temperature, new sounds, leaks, and repeated error messages are reasons to schedule service before a shutdown.

Use the exact instructions

Cleaning products, procedures, filters, and intervals vary by model. Follow the manufacturer instructions for the exact equipment.

Customer reviews

Real Google feedback

A Shively review profile photo
A ShivelyGoogle review
★★★★★
Was incredibly nice. Our dryer and fridge had issues and he came out quickly & did not take very long, he was also reasonably priced. Will call Andy again for sure when needed. 😉
Tony Ramirez review profile photo
Tony RamirezGoogle review
★★★★★
Fast service, honest and good work ethic
A Bouss review profile photo
A BoussGoogle review
★★★★★
Andrew was very helpful, I highly recommend him. He came in and diagnosed my dryer and fixed it and cleaned it.

Read more customer reviews

Questions

Service details

Clear answers before you schedule.

Can you come today?

Same-day service is available based on the schedule. Call (323) 433-6360 for the quickest confirmation.

How much is the service call?

The diagnostic service call is $85 for home appliances and $120 for business equipment. If you approve the repair, this fee is applied toward the total cost.

Do you repair True equipment in Los Angeles?

Yes. Bastion Service schedules on-site diagnosis and repair in Los Angeles for supported equipment and brands.

Should I have the model number ready?

It helps, especially when a part or manual must be matched. A clear photo of the model and serial label is enough.

Will I get a price before the repair?

Yes. The technician diagnoses the problem and provides an estimate before approved repair work begins.

Is the repair covered by a warranty?

Completed repairs include a 90-day repair warranty.

Ready to schedule?

Tell us what the equipment is doing.

Call for the quickest confirmation or book a service visit online.

Call (323) 433-6360Book service
Call Now Book Service